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GENERAL CONDITIONS OF WEBSITE

1. IDENTIFICATION OF THE PARTIES

On the one hand “ROLSER ONLINE S.L.”, hereinafter ROLSER, whose other identifying data are contained in the Legal Notice and is the owner of the domain www.rolser.com, hereinafter Website, and, on the other hand; the Contracting Party, the person who purchases the products offered through the Website.

2. ACCEPTANCE AND AMENDMENT

The Contracting Party declares that he/she has the legal capacity* to enter the contract and accepts full and unreserved adherence to the General Terms and Conditions of Business, hereinafter referred to as the GTC, in the version published at the time of contracting.

The sales concluded are distance sales regulated by the Spanish legislation in force on the matter.

Likewise, informing all users that these CTC may be modified. The Contracting Party will be responsible for consulting them each time they access, browse and/or use Website, and, as those that are in effect at the time of purchasing any product and/or services shall apply.

*LEGAL LIMITS: Sale prohibited to persons under 18 years of age. Minors are technically restricted from registering on this website and therefore may not make purchases, in compliance with legal regulations. Data sent by minors will not be processed, as this is prohibited by law.

3. OBLIGATIONS OF THE PARTIES
3.1. Obligations of ROLSER
  • Provide the services in accordance with these GTC and in good contractual faith.
  • Inform the Contracting Party prior to contracting and in a concrete, clear, precise and unequivocal manner, of the specific characteristics of the products ordered, such as their price and applicable taxes.
  • Make available to the Contracting Party a copy of the text of the GTC. Likewise, and for those products that so require, the applicable Particular Conditions shall be made available to the Contracting Party prior to contracting.
  • Send the Contracting Party proof of payment or invoice for the products contracted.
  • Comply with the provisions of the regulations on the rights of consumers and contracting parties.
3.2. The Contracting Party’s Obligations
  • Fully comply with the provisions of the GTC.
  • Complete the registration forms prior to the start of the contracting procedure with truthful and current information to be able to access any of the products offered on the Website. Furthermore, the Contracting Party guarantees and shall be responsible for keeping them fully updated for as long as he/she remains a Contracting Party on the Website.
  • Complete the product access forms with accurate and current information, as this data is necessary for ROLSER to issue, where applicable, the invoice and collect payment for the products contracted.
  • Correctly provide the bank details requested by ROLSER, as well as paying the price of the products contracted in accordance with the payment method chosen and with the current rates published by ROLSER on the Website at the time of contracting.
4. CONTRACTUAL CONCLUSION

No contract shall exist between ROLSER and the Contracting Party in relation to any product until the order has been expressly accepted by ROLSER (even if the bank account provided by the Contracting Party has been debited). If the order is not accepted and a charge has already been made to the bank account provided by the Contracting Party, the amount thereof shall be refunded in full within a maximum period of thirty days.

After making the purchase, the Contracting Party will receive an e-mail with a summary of the purchase made. The contract shall exist and thus shall bind the parties from the moment the Contracting Party receives a purchase confirmation e-mail, which serves as acknowledgement of receipt of the order.

Once payment has been made, the contract shall be deemed to have been concluded and no amendments may be made.

5. AVAILABILITY OF THE PRODUCTS

All products offered at ROLSER are subject to availability. If we are unable to supply a product, either due to an unexpected lack of stock or due to a delay in updating an ordered product, ROLSER shall contact the Contracting Party to inform him/her of this circumstance as soon as possible. In such a case, the Contracting Party may purchase alternative products, or shall be offered an alternative delivery period for the product originally ordered.

If the Contracting Party is not satisfied with the amended delivery time or if it is not possible to deliver the product ordered, the Contracting Party may cancel the Product order free of charge, and the amount paid shall be refunded immediately, thereby terminating any liability of ROLSER towards the Contracting Party.

6. PRICES

The prices of the products published on the Website are expressed in Euros and include VAT. Shipping costs are not included, although they shall be itemised so that the Contracting Party is aware of the amount thereof before being bound by the contract.

ROLSER reserves the right to modify its prices at any time, however, the prices of the products that will be applied will be those published at the time of formalising the sale, unless there is a typographical or computer error on our part.

7. SHIPPING COSTS

For orders over 30 euros the shipping costs are free of charge. For orders costing less than 30 euros, the shipping cost is € 3.95. The Contracting Party shall be aware of such costs prior to the formalisation of the purchase.

8. METHODS OF PAYMENT
  • Credit Card
  • PayPal
9.TRANSFER OF RISK AND OWNERSHIP

The Contracting Party acquires ownership of the products upon full payment of all amounts, including shipping costs, where applicable.

The risk of loss or damage shall pass to the Contracting Party when the latter or a third party indicated by the same, other than the Carrier, has acquired physical possession thereof. If it is the Contracting Party who takes responsibility for the transport, or the carrier chosen is not one of those proposed by ROLSER, the risk shall pass to the Contracting Party upon delivery of the goods to the carrier.

10. SHIPPING POLICY

The standard shipping service included in each product is in street delivery mode.

Deliveries are made to mainland Spain and the Balearic Islands.

Orders will be processed within 24 hours of placing the order and with an estimated delivery time of 24 to 48 hours for all orders placed in Spanish national territory.

11. PROCEDURE, RIGHT OF CANCELLATION AND WITHDRAWAL
11.1. Procedure

To exercise the rights of cancellation, withdrawal and use of the warranty, the Contracting Party must contact ROLSER by telephoning the numbers + 34 965760700 or +34 965760687, or via the contact form available on the Website.

11.2. Right to cancel

The Contracting Party may cancel his/her order free of charge if this is communicated before the order has been made available to the carrier.

11.3. Right to withdraw

If you wish to withdraw from the contract, you may do so freely without providing any reason and without any penalty within 14 calendar days of material possession of the goods by you or a third party authorised by you, other than the carrier.

The right of withdrawal shall be applicable if the contracted products are returned in the same conditions (together with their complete original packaging, labels and together with any related accessories), and the purchase invoice is enclosed. In any case, ROLSER will determine whether these requirements are met.

To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract by means of an unequivocal declaration of withdrawal from the contract in accordance with the procedure set out in section 11.1.

If this right is granted, the Contracting Party shall bear the cost of returning the goods, the refund of the sum minus shipping costs shall be made without undue delay and, in any event, no later than 14 calendar days from the date on which the Contracting Party has informed of the decision to withdraw from the contract.

If the withdrawal is not granted, the goods will be sent carriage forward.

The right of withdrawal shall not apply to contracts relating to the supply of goods made to the Contracting Party’s specifications or clearly customised.

12. LEGAL WARRANTY

The Contracting Party shall have a three-year warranty period from delivery of the product. Deficiencies caused by negligence, knocks, misuse or improper handling by the Contracting Party are not covered by this warranty. In the absence of proof to the contrary, it shall be presumed that any lack of conformity which becomes apparent within six months of delivery of the product was already present when the product was delivered.

The legal warranty includes the following rights for the Contracting Party:

  • If the product is not in conformity with the contract, the Contracting Party shall have the choice of either requesting the repair or replacement of the product, unless one of these two options is objectively impossible or disproportionate to ROLSER’s detriment. All expenses incurred in exercising this right shall be free of charge for the Contracting Party.
  • The reduction of the price and the termination of the contract shall take place, at the Contracting Party’s choice, when the Contracting Party is unable to demand repair or replacement and in cases where these have not been carried out within a reasonable time or without major inconvenience to the Contracting Party. The termination shall not apply where the non-conformity is of minor importance.

The images associated with the products offered are merely illustrative and may not be a true reflection of the product, as manufacturers and distributors are constantly renewing them.

13. NOTIFICATIONS

ROLSER designates as its address for notification purposes the address stipulated in the Legal Notice. The e-mail address provided by the Contracting Party during the registration process on the Website will be used by ROLSER for the purpose of sending notifications to the former. All notifications made in accordance with the above procedure shall be deemed to have been validly made.

14. APPLICABLE LAW AND JURISDICTION

All matters relating to the use of our website, as well as the application of these terms and conditions or any dispute relating to the interpretation, validity or breach of contract shall be subject to the competent Spanish courts. This will apply if there is no express waiver of the application of Spanish law.

15. COMPETENT JURISDICATION

In the event of a dispute between the parties, jurisdiction shall lie at the choice of the Contracting Party, with the domicile of the latter or of the defendant.

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